FAQs
Most Frequent Questions
No, we believe in transparency and do not have any hidden charges or term contracts. You have the flexibility to either continue with our service or cancel after the first month itself.
Yes, YafiTech offers extensive support for numerous cloud services like- PHP, Python, JS, Ruby, and their associated frameworks. We will ensure optimal application performance by resolving framework errors such as Laravel cache issues, Django path errors, and other similar technical glitches.
Yes. You need to purchase Server Monitoring and Response Plan along with Shared Support
Plans-Server/VPS/Node and Per-Ticket Plan if you need to add server monitoring service.
But It is free with the Dedicated Support Plan, Data Centre Support Plan, Semi-Dedicated Support Plan, and Dedicated Technical Staff Plan, all of which come with support.
Click here to choose a support plan and follow the cart instructions to sign up.
Our infrastructure management team leader will get in touch with you as soon as you sign up to start an initial server evaluation. After that, we’ll fix any vulnerabilities we find and optimize your server for your application/company. As a part of our server management and monitoring services, we'll conduct regular audits of your server, ensuring that it is up-to-date with the latest software updates. We'll also generate reports with actionable recommendations based on our findings, helping you keep your server secure, stable, and running smoothly.
We offer free phone support with dedicated plans, and you can also purchase Phone Packs from here.
Our Service Level Agreement (SLA) requires us to respond to alerts within 15 minutes. However, we typically log in to the server in less than 10 minutes.
For on-demand server administration, our SLA is 12 hours, but we respond to tickets in 1 hour or less. If you need priority support with 30 minutes response, click here to order our Emergency Support Member plan.
Less than 24 hours. After we receive your order these steps happen:
We'll monitor your servers and keep you updated via email. If you have any questions, leave a message and our specialist will get back to you. |
Our support plans utilize server monitoring software to provide 24/7 monitoring and rescue services for 3 websites.
We offer website monitoring for $4.99/month per site. Contact our solutions expert for more information.
Yes. DevOps are an important part of our service offering. We can work with your developers for software development, code pipeline management, release management, service scaling, and more.
To monitor server performance, various tools and methods are used such as system monitoring, application performance monitoring, remote server monitoring, and log analysis tools.
No. All server support plans has zero setup fee.
The following services are monitored Root Partition, Total Processes, Server Load, CSF, Free Space, MYSQL, Mail Queue, Server Time, HTTP, Zombie Processes, Clam, FTP, IMAP, SSH, SSMTP, PING, and Swap Usage.
We provide support for almost all flavors of Linux/Unix and Windows operating systems.
We accept payments through PayPal, Bank/Wire Transfer, and 2CheckOut.
YafiTech offers a range of technical support services for end-customers. These include live support, dedicated support, outsourced helpdesk support services, IT help desk outsourcing, 24x7 outsourced IT support, and shared support through various channels. If you require any of these services, you can click on the link provided to leave a message with your requirements. Our solutions specialist will get in touch with you as soon as possible.
To cancel our service, you need to obtain authorization by emailing our sales team. Please note that we do not accept cancellations via live chat or Skype. While there is no required notice period or cancellation fee, we do require that you provide us with 30 days' prior notice if you choose to cancel. This policy allows us to maintain the highest level of service to our clients and ensure a smooth transition for all parties involved.
Limitless Server Management is a support plan that works on a credits-based system. It provides you with 36 hours of professional assistance annually. You can utilize the support hours for regular server maintenance activities, including security audits, backup audits, updates, and virtual server monitoring. Additionally, you can use the credits for on-demand services such as software installation, server failure solutions, or error troubleshooting.
At YafiTech, we stand by the quality of our server management and monitoring services. To ensure complete satisfaction, we offer a satisfaction guarantee that entitles you to a full refund of the amount paid if you are not completely satisfied within the first 5 technical support requests or first 7 days of using our service (whichever comes first) from the date of your signup. Our team of experts is committed to providing you with top-notch technical support and service, and we are confident that you will be impressed with the quality of our work.